Settings → Account & Settings → AI & Privacy controls how your data reaches AI models.
Switching AI Off Entirely
AI features can be switched off for the whole workspace. Campaigns then send only copy you wrote yourself — the Design step is forced into as-is mode and the generated mode cannot be chosen.
How Customer Data Is Handled
When AI is on, you choose how customer data is treated before it is sent to a model, and you set how long behavioural data is retained.
Company Websites In Emails
To personalise campaign emails, Behavly can read the public website of the company in a recipient's work address (never for personal mailboxes such as Gmail): the homepage, and the About page when the homepage says too little. The summary is stored for your workspace only and reused for later emails. A website that belongs to a private person is never summarised or stored.
| Setting | What happens |
|---|---|
| Automatic (default) | Follows who your Brand website says you sell to. Businesses, or businesses and private people: a recipient with a work address is a business and their company's website is used. Private people: every recipient is private. Until Behavly knows, every recipient is private. |
| Always | Every recipient with a work address is a business, for contacts and leads alike. |
| Never | Every recipient is private. No recipient's company website is read. |
The Features That Use AI
Listed individually on that page so the choice is specific rather than a single blanket switch:
- Campaign personalisation
- Email rewrite
- Behavly Agent chat
- Brand analysis
- Behaviour summary
- Template generation and editing
AI privacy controls are available on every plan, including Free. Nothing a customer needs in order to stay safe is behind an upgrade.